NABÄTI

1. GENERAL USE

By placing an order or interacting with our site, you confirm that you are at least 18 years old or using the service under the supervision of a legal guardian. All content, including text, images, and recipes, is the property of Trinity Food Services B.V. (trading as Nabati Eatery) and may not be reused without permission.

2. THIS WEBSITE DOES NOT SELL ANYTHING

There is no shop, no basket and no checkout on this website. You cannot place an order here, you cannot agree a price here, and you cannot pay here. We do not ask for card or bank details anywhere on this site, and nothing you do on this website creates a contract to buy food from us.

What this website does is show you the menu, tell you where we are and when we are open, and let you send us an enquiry. Buying happens somewhere else:

• In the restaurant, at Keizerstraat 168 in Rotterdam, where you order and pay in person.
• On a delivery platform — Uber Eats or Thuisbezorgd. The order, the price and the payment all belong to that platform, and that platform’s terms govern them rather than these. Section 3 explains what that means for you.
• By arrangement with us, for catering or for a table. That starts as an enquiry through our catering page or our contact page, and nothing is fixed until we have confirmed it with you directly.

3. ORDERING, DELIVERY AND COLLECTION

We do not run a delivery service of our own. Meals from our kitchen are delivered by Uber Eats and by Thuisbezorgd, which are independent companies. When you order through one of them your contract is with that platform, and that platform’s terms apply to that order.

That means the platform, and not this website, decides:

• what the order costs, including anything it charges for delivery or service;
• when the food is expected to arrive, and what happens if it arrives late or does not arrive;
• whether an order can be changed or cancelled once it has been placed;
• whether a refund is due, and how it is paid.

We make no promise about any of those things and we cannot vary them. Read the terms of the platform you are ordering on before you order; at that point you are on their website and not on ours.

If you eat with us, or collect from us in person, you are dealing with us directly, and sections 4 and 10 apply.

Catering is separate again. It is agreed with us directly, and the terms of a catering booking are the ones set out in the quotation we send you and you accept.

4. CANCELLATIONS AND REFUNDS

Because nothing is sold on this website, there is no order here to cancel and no payment here to refund. Where a cancellation or a refund is possible at all, it is decided by whoever took your money.

• If you ordered on Uber Eats or Thuisbezorgd, that platform holds the payment and decides, under its own terms, whether an order can be cancelled and whether a refund is due. Raise it with them. We will help where we can, but we cannot refund a payment we never received.
• If you ate with us or collected from us and something is wrong, tell us — at the time if you can, and otherwise using the contact details in section 12. Section 10 sets out how we handle complaints.
• If you booked catering, the cancellation terms for that booking are the ones in the quotation you accepted.

Nothing in these Terms affects your rights under Dutch consumer law. Those rights apply whatever this page says, and we do not ask you to give any of them up.

5. ALLERGENS & DIETARY INFORMATION

Our menu is vegetarian and every dish can be made vegan. Allergen information on this site mirrors our kitchen’s allergen sheet; where it is silent, ask our staff. Our kitchen handles allergens, so cross-contact can never be fully excluded. Always tell our staff about an allergy before ordering.

6. USER CONDUCT

You agree not to:

• Misuse our site or services
• Attempt to access our systems or disrupt operations
• Provide false information or impersonate others

7. INTELLECTUAL PROPERTY

All content on our website, including branding, images, text, and recipes, is owned by or licensed to Trinity Food Services B.V. Unauthorized use is strictly prohibited.

8. LIABILITY

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or services, except where such liability cannot be excluded under Dutch law. Nothing in these Terms limits your statutory rights as a consumer.

9. PRIVACY AND COOKIES

Your use of this website is also governed by our Privacy Policy, which explains what we collect and how long we keep it, and by our Cookie Policy, which lists every cookie this site sets.

10. COMPLAINTS & DISPUTES

If you have a complaint, please contact us first at info@nabatieatery.com so we can try to resolve it directly. These Terms are governed by Dutch law. Any disputes will be submitted to the competent court in the Netherlands, unless mandatory consumer protection law provides otherwise.

11. MODIFICATIONS TO TERMS

We may update these Terms from time to time. Changes will be effective upon posting, and continued use of the site implies acceptance of the updated terms.

12. CONTACT US